Privacy Policy

Last updated: [Insert date]

Superkleen Cleaning respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, complete a contact or quotation form, contact us by phone, WhatsApp or email, or use our cleaning services.

1. Who We Are

Superkleen Cleaning provides supervised team cleaning services in Cape Town.

Business name: Superkleen Cleaning
Website: https://superkleencleaning.co.za
Contact person: Amanda
Phone: 083 352 3902
Email: [Insert email address]
Location: Cape Town, South Africa

2. What Personal Information We Collect

We may collect the following personal information:

  • Name and surname
  • Phone number
  • Email address
  • Property address or suburb
  • Details about the cleaning service you require
  • Preferred contact method
  • Information submitted through website forms
  • WhatsApp, phone or email communication
  • Website usage information collected through cookies and analytics tools

We only collect information that is necessary to respond to enquiries, provide quotations, arrange cleaning bookings, deliver our services, improve our website and communicate with customers.

3. How We Collect Personal Information

We may collect personal information when you:

  • Complete a contact or quotation form
  • Contact us by phone, WhatsApp or email
  • Request a cleaning quote
  • Book a cleaning service
  • Visit our website
  • Interact with our online advertising

4. Why We Use Your Personal Information

We may use your personal information to:

  • Respond to enquiries
  • Prepare and send cleaning quotations
  • Arrange cleaning bookings
  • Communicate about appointments, availability and service requirements
  • Provide cleaning services
  • Keep internal customer and booking records
  • Improve our website and services
  • Measure website performance and marketing activity
  • Comply with legal, regulatory or administrative requirements

5. Legal Basis for Processing

We process personal information where:

  • You have given consent
  • It is necessary to respond to your enquiry
  • It is necessary to provide a service you requested
  • It is required for legitimate business purposes
  • It is required by law

6. Website Analytics and Marketing Tools

We use website tools to understand how visitors use our website and to improve our marketing.

These may include:

  • Google Analytics
  • Google Search Console
  • Google Ads
  • Rank Math SEO
  • LiteSpeed Cache

Google Analytics may collect information such as pages visited, device type, browser type, general location, referral source and user interactions on the website.

Google Ads may use cookies or similar technologies to measure advertising performance and, where enabled, show relevant ads to people who have previously visited our website.

You can manage or disable cookies through your browser settings. You can also manage Google advertising settings through your Google account.

7. Cookies

Our website uses cookies and similar technologies. Some cookies are necessary for the website to work properly. Others help us understand website performance, improve user experience and measure advertising results.

For more information, please see our Cookie Policy.

8. Sharing Personal Information

We do not sell your personal information.

We may share limited personal information with trusted service providers where necessary, including:

  • Website hosting providers
  • Email service providers
  • Google services
  • Website analytics and advertising platforms
  • IT, website and security service providers
  • Professional advisers where required

These providers may only process information for the purpose of providing services to us.

9. International Transfers

Some third-party services, including Google services, may process or store information outside South Africa. Where this happens, we take reasonable steps to ensure that personal information is protected appropriately.

10. How Long We Keep Personal Information

We keep personal information only for as long as reasonably necessary for the purpose it was collected, including customer service, booking records, legal compliance, accounting and administrative purposes.

When personal information is no longer required, we will delete it or anonymise it where practical.

11. Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

These measures may include secure website hosting, access controls, SSL encryption, malware protection, backups and responsible data handling practices.

No website or electronic communication is completely secure, but we take reasonable steps to protect your information.

12. Your Rights

You may request to:

  • Access the personal information we hold about you
  • Correct inaccurate or outdated information
  • Ask us to delete information where legally allowed
  • Object to certain processing
  • Withdraw consent where processing is based on consent
  • Complain to the Information Regulator of South Africa

13. Contact Us

For privacy-related questions or requests, please contact:

Superkleen Cleaning
Phone: 083 352 3902
Email: [Insert email address]

14. Information Regulator

You may also contact the Information Regulator of South Africa:

Website: https://inforegulator.org.za
Email: complaints.IR@inforegulator.org.za

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